Terms of Service
Effective Date: May 19, 2026
Agreement Acknowledgment
These Terms of Service govern your access to the Filora Finance platform. By utilizing our digital personal finance money management dashboards or registering an account, you enter into a legally binding contractual relationship with ACE FILORA LIMITED.
SECTION 01
Conspicuous Disclosures (Section 128 FCCPA 2018 Warning Block)
MANDATORY STATUTORY NOTICE UNDER NIGERIAN LAW: Pursuant to Section 128 of the Federal Competition and Consumer Protection Act (FCCPA) 2018, ACE FILORA LIMITED brings the following critical terms to the User's conspicuous attention prior to account creation and transaction completion:
Limitation of Liability (Section 11)
This agreement contains provisions that limit the liability of the Company for platform service interruptions, banking switch failures, or data transmission delays. The maximum liability of the Company is limited to the direct fees paid by the User to the Company.
Assumption of Risk (Sections 3 & 4)
The User assumes all operational and security risks associated with using the digital platform, including transaction errors arising from user input errors, payment processor outages, and compromised user credentials.
Indemnity Mandate (Section 12)
The User obligates themselves to defend, indemnify, and hold ACE FILORA LIMITED harmless from any claims, damages, legal fees, or regulatory sanctions arising from the User's breach of this Agreement or improper use of the Platform.
Mandatory Arbitration (Section 14)
All disputes arising out of or in connection with this Agreement must be resolved individually through binding arbitration in Lagos, Nigeria, under the Arbitration and Mediation Act (AMA) 2023. The User explicitly waives the right to participate in class action lawsuits or representative actions.
Mandatory Acknowledgment
By clicking "I Agree" or accessing the Platform, the User explicitly acknowledges that they have received, comprehended, and agreed to be bound by the foregoing high-risk clauses.
SECTION 02
General Provisions and Corporate Registration
These Terms of Service (the "Terms" or "Agreement") constitute a legally binding contract between ACE FILORA LIMITED ("the Company"), a private limited liability company registered with the Corporate Affairs Commission (CAC) of Nigeria, and the individual or corporate entity accessing or using the money management dashboard and personal finance services available at https://filorafinance.org (the "Platform" or "Services").
Agreement Framework
This Agreement governs your complete navigation and usage of our platform, expense tools, budgets, and linking systems.
Capacity and Authority
By creating an account or using the Services, the User warrants that the User possesses the legal capacity and authority to enter into a binding contract under Nigerian law. If the User is registering on behalf of a corporate entity, the User warrants that they are duly authorized to bind that entity to this Agreement.
SECTION 03
Eligibility and Account Onboarding (KYC Verification)
To provide a secure money management experience and satisfy regulatory requirements, the Company enforces strict onboarding standards:
Age Requirement
The Platform is intended solely for individuals who are eighteen (18) years of age or older. The Platform restricts access to any individual who does not meet this age requirement.
KYC and Identity Verification
To comply with Central Bank of Nigeria (CBN) anti-money laundering (AML/CFT) laws and Know Your Customer (KYC) regulations, the User must provide accurate, current, and complete registration information. This includes providing their full legal name, mobile phone number, residential address, Bank Verification Number (BVN), and National Identification Number (NIN). The User authorizes the Company to perform direct or indirect inquiries through credit bureaus and government registries to verify this information.
Credential Security
The User is solely responsible for maintaining the confidentiality of their login credentials, password, and transaction PIN. Any action taken through the User's account will be legally attributed to the User. The User must notify the Company immediately at security@filorafinance.org of any suspected unauthorized access or compromise of their account.
SECTION 04
Intermediary Status and Payment Rails
The Company acts as a secure software layer rather than a direct banking switch:
Intermediary Status
Ace Filora Limited operates as a financial technology service provider and intermediary. The Platform provides personal finance dashboards, expense trackers, and budget planners. The Company does not operate as a licensed commercial bank, deposit-taking financial institution, or licensed money lender, and does not hold or store consumer funds.
Integrated Banking Partners
All financial transfers, wallet services, card payments, and account settlements on the Platform are executed through licensed payment gateways (such as Paystack and Flutterwave) and partnering commercial or microfinance banks. The User agrees to comply with the operational terms, transaction limits, and charges imposed by these payment partners.
System Availability
While the Company strives to maintain continuous uptime, it does not warrant that Platform services will be uninterrupted or completely free of software bugs, security vulnerabilities, or network latency. The transmission of transactions relies on external banking switches, telecommunication systems, and API connections. The Company is not liable for transaction failures, settlement delays, or loss of access arising from third-party system downtimes.
SECTION 05
Ethical Collections and Consumer Lending Compliance (DEON 2025)
If the Platform facilitates, displays, or integrates any credit, overdraft, or cash advance features, the User and the Company agree to the following terms in absolute compliance with the FCCPC DEON Consumer Lending Regulations 2025:
No Unsolicited Credit
All credit services are strictly consumer-initiated. The Platform does not offer pre-authorized or automatic lending features. The User must explicitly apply for any credit product on the dashboard.
Credit Suitability Checks
The Company and its partnering lenders will evaluate the User’s credit suitability, including a reasonable assessment of the User's repayment ability, before approving any credit application.
Strict Ban on Predatory Collections
In the event of default, the Company and its collection partners are strictly prohibited from: (a) Accessing, scraping, or storing the contacts on the User's mobile device. (b) Contacting any third party on the User's contact list, family members, or colleagues to disclose, discuss, or recover the debt. (c) Engaging in public shaming, social media defamation, threatening communications, harassment, or abusive debt recovery methods. (d) Sending unsolicited or excessive automated payment reminders that constitute harassment.
Transparency of Fees
Before the User accepts any credit product, the Company will clearly display the interest rate, processing fees, loan calculation methodology, penalty fees, and exact repayment schedule on the dashboard.
Consumer Rights Protection
Filora enforces a zero-tolerance policy against harassing collections. If you experience unauthorized contacts, contact security@filorafinance.org to launch an immediate investigation.
SECTION 06
Prohibited Conduct
To preserve the integrity, speed, and safety of the platform for all users, the Company strictly forbids the following activities:
Illegal Actions
Engage in money laundering, terrorist financing, fraud, or any illegal commercial activity.
System Tampering
Circumvent or attempt to bypass security measures, encryption, firewalls, or user authentication protocols.
Automated Scraping
Deploy automated scrapers, bots, spiders, or extraction scripts on the Platform without our explicit written authorization.
Abusive Behavior
Defame, harass, stalk, or threaten any other user, partner, or representative of the Company. Upload or distribute malicious software, Trojan horses, ransomware, or any virus designed to damage or disrupt our systems.
Impersonation
Impersonate any individual, corporate entity, or representative of the Company, or provide false identification documents.
SECTION 07
Fees, Pricing, and Charges
Transparency in pricing is a core value at Filora Finance. Our pricing terms comply fully with the Federal Competition and Consumer Protection Act (FCCPA):
Platform Fees
Access to basic personal finance tracker and dashboard features is free. Premium tools, subscription plans, custom reports, or credit facilities may be subject to designated service fees and interest charges.
Pricing Transparency
In compliance with the FCCPA, all fee structures, transaction charges, and subscription prices will be clearly and transparently displayed on the dashboard prior to completion.
Alteration of Fees
We reserve the right to revise our fee structure at any time. We will provide You with at least fourteen (14) days' conspicuous notice on the Platform and via email before any new pricing takes effect. Your continued use of the services after the expiration of the notice period constitutes Your agreement to the revised fees.
SECTION 08
Fair Refunding and Failed Service Redress Protocol
In accordance with Sections 122 and 127 of the FCCPA, we reject blanket "no-refund" policies. We operate a balanced refund policy to ensure fairness and transparency:
Entitlement to Refunds
The User is entitled to a full refund of any transaction amount or subscription fee where: (a) The Company or its payment partners fail to perform the requested service or transfer within the pre-agreed timeframe. (b) A system error on our Platform causes a double debit, erroneous charge, or unauthorized deduction. (c) The digital product or service delivered fails to match the specifications or characteristics advertised to You prior to purchase.
Refund Request Procedure
To initiate a refund claim, the User must submit a detailed support ticket to support@filorafinance.org within fourteen (14) days of the transaction date. The request must include Your transaction receipt, account ID, and proof of the service failure.
Evaluation and Settlement
We will investigate Your claim and issue a response within seven (7) business days of receipt. Approved refunds will be credited back to Your designated bank account or source payment card within five (5) working days, without administrative deductions.
Non-Refundable Transactions
We will not issue refunds for transaction charges or completed services where the failure is due to: (a) User error, including entering incorrect bank details, BVNs, or destination account numbers. (b) Gross negligence, misuse, or deliberate damage to Your personal device or account credentials. (c) Completed, valid cash transfers or payment processing requested and approved by You on the Platform.
SECTION 09
Intellectual Property and Content Rights
All intellectual properties on the Platform are legally guarded under copyright, trademark, and proprietary protection frames:
Ownership of Assets
All software, design components, budgeting dashboards, brand marks, logos, user interfaces, data compilations, database rights, and intellectual property displayed on https://filorafinance.org are the exclusive property of ACE FILORA LIMITED or its licensing partners.
User License
We grant You a non-exclusive, personal, non-transferable, revocable, and limited license to access and use the Platform solely for Your personal money management and dashboard activities in accordance with these Terms. You are strictly prohibited from copying, reverse-engineering, modifying, distributing, or commercializing our intellectual property without our express written consent.
User-Generated Content
Where the User uploads financial logs, budgets, or comments onto the Platform, the User grants the Company a royalty-free, worldwide, non-exclusive license to use, aggregate, host, and analyze this content solely for the purpose of delivering and improving our dashboard services, subject to the privacy protections set out in our Privacy Policy.
SECTION 10
Platform Moderation, Suspension, and Termination
We maintain standard termination and moderation rules to defend our users and systems:
Termination by User
You may terminate Your relationship with us and close Your account at any time by utilizing the "Delete Account" button on Your profile settings dashboard or by emailing support@filorafinance.org.
Suspension and Termination by the Company
We reserve the right, acting reasonably and in good faith, to suspend or terminate Your account, block Your IP, or restrict Your access to services without prior notice where: (a) The User has materially breached these Terms or our Privacy Policy. (b) We have reasonable grounds to suspect Your account is involved in fraudulent, money laundering, or illegal operations. (c) We receive a lawful court order, police directive, or CBN regulatory instruction to freeze Your account or suspend Your access.
Effects of Termination
Upon termination, Your right to use the Platform ceases immediately. All outstanding financial obligations, interest dues, and credit liabilities owed to us remain fully payable. We will preserve Your transactional data solely for the period required to comply with statutory financial record-keeping laws.
SECTION 11
Complete Limitation of Liability
Our liability clauses are balanced to meet legal frameworks while clarifying the limits of tech intermediary capabilities:
Disclaimer of Warranties
THE SERVICES, PLATFORM, AND DASHBOARD ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SECURITY ACCURACY.
Statutory Limitation Compliant with CBN Regulations
IN ABSOLUTE COMPLIANCE WITH THE CBN CONSUMER PROTECTION REGULATIONS 2019 AND SECTION 127 OF THE FCCPA, NOTHING IN THESE TERMS SHALL BE CONSTRUED AS ATTEMPTING TO EXCLUDE OR LIMIT THE LIABILITY OF THE COMPANY FOR DEATH, PERSONAL INJURY, LOSS, OR DAMAGE CAUSED TO A CONSUMER BY THE COMPANY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, INTENTIONAL MISREPRESENTATION, OR MISLEADING INFORMATION ON ITS PRODUCTS OR SERVICES.
Limitation of Indirect and Consequential Damages
SUBJECT TO THE FOREGOING STATUTORY COMPLIANCE CARVE-OUT, ACE FILORA LIMITED, ITS DIRECTORS, EMPLOYEES, AND PARTNERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. THIS INCLUDES DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, BUSINESS INTERRUPTION, LOSS OF SAVINGS, COMPROMISE OF GOODWILL, DATA LOSS, OR SYSTEM DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THE PLATFORM.
Liability Cap
IN ALL OTHER CIRCUMSTANCES, THE MAXIMUM AGGREGATE LIABILITY OF ACE FILORA LIMITED FOR ALL CLAIMS, DISPUTES, CONTRACTUAL ACTIONS, OR TORTS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE USER TO THE COMPANY FOR THE SPECIFIC SERVICE COMPONENT GIVING RISE TO THE LIABILITY WITHIN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
SECTION 12
Corporate Indemnity Obligations
The User agrees to defend, indemnify, and hold ACE FILORA LIMITED, its subsidiaries, affiliates, directors, officers, agents, and employees harmless from any and all claims, demands, liabilities, damages, losses, expenses, legal fees, and regulatory penalties arising from:
Breach
The User's breach of any provision of these Terms or our Privacy Policy.
Improper Use
The User's improper, negligent, or unlawful use of the Platform or its budgeting dashboard.
Authorized Actions
Any transaction requested or authorized by the User on their account.
Infringement
The User's infringement of any third-party intellectual property or privacy rights.
SECTION 13
Severability and Entirety of Agreement
This Agreement guarantees completeness and legal security across all provisions:
Entire Agreement
These Terms, alongside our Privacy Policy and Cookie Policy, constitute the complete, exclusive, and unified legal agreement between the User and ACE FILORA LIMITED regarding Your use of the Platform, superseding all prior oral or written negotiations, arrangements, or drafts.
Severability
If any provision of these Terms is held by a court of competent jurisdiction, the NDPC, or the FCCPC to be invalid, illegal, or unenforceable, that provision will be severed from the contract. The remaining provisions of these Terms will continue in full force and effect, maintaining their binding nature.
SECTION 14
Dispute Resolution, AMA 2023 Arbitration, and Class Action Waiver
Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms, including Your use of https://filorafinance.org, their interpretation, validity, performance, breach, or termination (a "Dispute"), shall be resolved through the following mandatory dispute resolution mechanism:
Step 1
Amicable Negotiation
Prior to initiating arbitration, the User must first submit the Dispute in writing toinfo@filorafinance.org. We will engage in good-faith, internal discussions for a period of thirty (30) days to reach an amicable settlement.
Step 2
Binding Arbitration (AMA 2023)
If the dispute remains unresolved after 30 days, either party may refer the matter to and have it finally resolved by binding arbitration under the **Arbitration and Mediation Act (AMA) 2023**.
Arbitrators
One (1) arbitrator. Choice determined by agreement or CIArb Nigeria Branch.
Seat & Seat Forums
Seat is Lagos, Nigeria. Audited hearings are held in Lagos or via video conference (Zoom/Teams).
Step 3
Class Action Waiver
To the maximum extent permitted under Nigerian law, the User and ACE FILORA LIMITED agree that all disputes shall be adjudicated on an **individual basis only**. The User explicitly waives the right to bring, join, or participate in any joint, consolidated, class, or representative action or lawsuit against us. Only individual relief is available.
Step 4
Governing Law
This Agreement, these Terms, the Privacy Policy, and any Disputes shall be governed by and construed in accordance with the laws of the **Federal Republic of Nigeria**, without regard to principles of conflict of laws.
Have questions about these Terms?
We are here to make sure you have absolute clarity on your rights. Contact our support desk or reach out to security for any policy issues.